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Terms & Conditions

  • Decorative and grip tape, scratches, scuffs and general wear and tear is not covered by warranty

  • Warranty covers manufacturing defects on hardware as well as kinked, cracked, bent and snapped tubing. Potential for repair must be assessed first before a replacement hoop is considered

  • To make the warranty process more efficient, please send through several photos of the issue when contacting us in regards to warranty

  • Shipping cost is covered by the customer

  • As hoops are custom made, we are unfortunately unable to accepts returns or order cancellations for change of mind

  • By purchasing from this shop, you agree to the current listed turnaround time. No orders will be cancelled or refunded for failing to acknowledge the current turnaround time

  • By purchasing from this shop you acknowledge that we are not connected to any shipping providers utilised. We will not be held liable for delayed, lost or damaged packages. All delivery dates are estimated and we make no guarantees that a package will arrive by a certain date. No returns will be accepted due to delivery delays on the part of the shipping provider.

  • By purchasing from this shop, you are agreeing to the price of the product. No price adjustments will be made after the order is placed. Coupon codes must be entered at the time of purchase and will not be applied after an order is placed.

  • By purchasing from this shop, you acknowledge that all information necessary to complete your order has been submitted and is correct. Changes to current orders may be accommodated on a case by case basis, however, there is no guarantee that any requests after the order is submitted can be accommodated.

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